RJW Guru
Product experience ownership for vendors working with Walmart.
UX
Ownership and enhancement
Claims
Automation workflow
Vendor-facing
Product design
Overview
RJW Guru is a claims automation tool used by vendors working with Walmart. I owned and enhanced Guru's user experience, bringing hands-on product design to a specialized claims workflow.
The Context
RJW Guru is a claims automation tool used by vendors working with Walmart. The product required focused attention on the user-facing experience to serve a specialized workflow effectively.
My Contribution
I owned and enhanced Guru's user experience, bringing hands-on product design to a specialized claims workflow.
The Approach
Applied hands-on product design to the vendor-facing claims experience — focusing on clarity, workflow efficiency, and the specific needs of users navigating a complex claims process.
The Significance
This work extended my claims experience into the user-facing side of automation.